COMPLIANCE MATRIX

1. Data Controller. SynapticGridx, registered at Calle de Alcalá, 142, Piso 2A, 28009, Madrid, España, is the data controller responsible for the processing of personal data collected through this website. For any privacy-related inquiry, contact us at [email protected].

2. Data We Collect. We may collect and process the following categories of personal data: (a) identification data such as your full name and email address submitted via our contact forms; (b) technical data including IP address, browser type and version, operating system, and referring URLs collected automatically through server logs and analytics tools; (c) communication data including the content of any messages you transmit through our contact channels.

3. Legal Basis for Processing. We process your personal data on the following legal bases under the General Data Protection Regulation (EU) 2016/679: (a) your explicit consent, given when you submit a contact form; (b) the performance of a contract or pre-contractual measures taken at your request; (c) our legitimate interest in responding to inquiries and improving our services, which does not override your fundamental rights and freedoms.

4. Purpose of Processing. Your personal data is processed for the following purposes: (a) to respond to your inquiries and provide requested information about our web development and content management services; (b) to manage any contractual relationship resulting from a project engagement; (c) to comply with legal obligations under Spanish and European Union law; (d) to improve the functionality and security of our website through aggregated analytics.

5. Data Retention. Personal data submitted through contact forms is retained for a period of 24 months from the date of last communication. Technical and analytics data is retained for a maximum of 12 months. Upon expiration of the retention period, data is securely deleted or anonymized in accordance with Article 17 GDPR.

6. Data Transfers. We do not transfer your personal data to countries outside the European Economic Area (EEA) unless adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, as required under Articles 44-49 GDPR.

7. Your Rights. Under the GDPR, you have the following rights: (a) right of access (Article 15); (b) right to rectification (Article 16); (c) right to erasure (Article 17); (d) right to restriction of processing (Article 18); (e) right to data portability (Article 20); (f) right to object to processing (Article 21); (g) right to withdraw consent at any time (Article 7(3)). To exercise any of these rights, contact [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

8. Security Measures. SynapticGridx implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS 1.3), access controls, regular security audits, and secure data storage infrastructure.

1. What Are Cookies. Cookies are small text files placed on your device when you visit a website. They serve to recognize your device, store preferences, and gather analytical information about your browsing behavior.

2. Cookies We Use. SynapticGridx uses the following categories of cookies: (a) Strictly Necessary Cookies — required for the website to function properly, including session management and security tokens; (b) Analytics Cookies — used to collect anonymous, aggregated data about how visitors interact with our website, enabling us to improve site performance and user experience; (c) Functional Cookies — used to remember your preferences and settings to enhance your browsing experience.

3. Third-Party Cookies. We may use third-party analytics services (such as Google Analytics) that place their own cookies on your device. These services help us understand website usage patterns. The data collected is aggregated and does not personally identify you. We have Data Processing Agreements in place with all third-party providers in compliance with Article 28 GDPR.

4. Managing Cookies. You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair the functionality of the website. Most browsers allow you to: (a) view and delete existing cookies; (b) block cookies from specific or all websites; (c) set preferences for certain websites. For detailed instructions, consult your browser's help documentation.

5. Cookie Consent. Upon your first visit, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. Your consent preferences are recorded and can be modified at any time through the cookie settings panel accessible from the website footer.

6. Retention Period. Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a period defined in the cookie table or until you manually delete them. Analytics cookies have a maximum retention period of 13 months, in accordance with CNIL guidelines and GDPR principles.

1. General Refund Terms. At SynapticGridx, we are committed to delivering high-quality web development and content management services. All refund requests are evaluated on a case-by-case basis, taking into account the project milestones completed, the scope of work delivered, and the contractual terms agreed upon at the commencement of the engagement.

2. Milestone-Based Refunds. Projects are typically structured around defined milestones. If a refund request is made after one or more milestones have been completed and approved by the client, the refund amount will be calculated proportionally, deducting the value of completed milestones and any non-recoverable third-party costs incurred on the client's behalf.

3. Pre-Development Cancellation. If a cancellation request is submitted before any development work has commenced, a full refund of any advance payment will be issued within 14 business days, minus any administrative processing fees not exceeding 5% of the total advance payment.

4. Post-Development Disputes. If disputes arise after project delivery, SynapticGridx will engage in a good-faith resolution process. The client must submit a detailed written complaint within 30 days of delivery. We will review the complaint and provide a resolution proposal within 10 business days. If the issue is attributable to SynapticGridx, remedies may include partial refund, additional development work, or a combination thereof.

5. Non-Refundable Items. The following are non-refundable: (a) third-party licensing fees (e.g., domain registrations, premium plugins, hosting subscriptions) already procured on behalf of the client; (b) consulting and strategy sessions that have been delivered; (c)定制 design work where initial concepts have been approved and development has begun.

6. Refund Processing. Approved refunds are processed within 14 business days using the original payment method. If the original method is unavailable, an alternative method will be agreed upon. SynapticGridx reserves the right to issue credit notes for future services in lieu of monetary refunds, provided the client consents.

7. Governing Law. This refund policy is governed by Spanish consumer protection law (Real Decreto Legislativo 1/2007) and European Union consumer rights directives. Nothing in this policy affects your statutory rights as a consumer under applicable legislation.

1. Acceptance of Terms. By accessing and using the services provided by SynapticGridx, located at Calle de Alcalá, 142, Piso 2A, 28009, Madrid, España, you agree to be bound by these Terms of Service. If you do not agree with any provision herein, you must discontinue use of our services immediately.

2. Scope of Services. SynapticGridx provides web development, progressive web application engineering, content management system development, API architecture, edge deployment, performance optimization, real-time system integration, payment gateway integration, and analytics dashboard development. The specific scope, deliverables, and timelines for each engagement are defined in individual project proposals and statements of work.

3. Intellectual Property. Upon full payment of all applicable fees, the client receives full ownership of all custom code, designs, and documentation produced specifically for the project. SynapticGridx retains ownership of pre-existing frameworks, libraries, utilities, and development tools used in the creation of deliverables, and grants the client a perpetual, non-exclusive license to use such components as integrated within the final product.

4. Client Obligations. The client agrees to: (a) provide timely access to necessary accounts, credentials, and content required for project execution; (b) designate an authorized representative with decision-making authority for project approvals; (c) review and provide feedback within agreed-upon review periods; (d) ensure that all content provided does not infringe upon third-party intellectual property rights.

5. Payment Terms. Invoices are issued according to the payment schedule defined in the project proposal. Payment is due within 14 days of invoice date. Late payments accrue interest at a rate of 2% per month, or the maximum rate permitted by Spanish law, whichever is lower. SynapticGridx reserves the right to suspend work on any project where payments are more than 15 days overdue.

6. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of an engagement. This obligation survives termination of the contractual relationship for a period of 24 months. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law.

7. Limitation of Liability. SynapticGridx's total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. In no event shall SynapticGridx be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of revenue, data, or business opportunities.

8. Termination. Either party may terminate an engagement with 30 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. SynapticGridx will deliver all completed work product within 10 business days of receiving final payment.

9. Dispute Resolution. Any disputes arising from these terms shall first be submitted to mediation. If mediation fails within 30 days, the dispute shall be resolved through binding arbitration administered by the Madrid Court of Arbitration (Tribunal Arbitral de Madrid), in accordance with its rules. The governing law is that of the Kingdom of Spain.

10. Amendments. SynapticGridx reserves the right to amend these Terms of Service at any time. Material changes will be communicated to active clients via email at least 15 days before taking effect. Continued use of services after the effective date constitutes acceptance of the amended terms.